At David Yurman, we want you to be fully satisfied with your luxury jewelry and watch purchases. This Refund Policy outlines the terms, eligibility, and process for returns and refunds, ensuring transparency and a seamless experience for all customers.
To qualify for a full refund, returned items must meet the following criteria:
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Condition: Products must be unused, undamaged, and in their original packaging (including all tags, certificates of authenticity, and accompanying materials like dust bags or boxes).
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Timeline: Returns must be initiated within 60 days of delivery (based on the carrier’s delivery confirmation date).
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Exceptions: Custom or personalized items (e.g., engraved jewelry) are non-returnable unless they arrive defective or with a manufacturing error.
Follow these steps to start your return and request a refund:
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Contact Customer Service: Reach out to our team via email at service@davidyurman.com to request a Return Authorization (RA) Number and detailed shipping instructions. Include your order number, item name, and reason for return in your message.
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Prepare the Package: Securely pack the item(s) in their original packaging (or a comparable protective container) to prevent damage during transit. Clearly label the package with the RA Number provided by our team.
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Ship the Return: Send the package using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a defective product, incorrect item, or our error (e.g., wrong size/color sent).
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Inspection Period: Once we receive your returned package, our team will inspect the items to confirm they meet eligibility criteria. This inspection typically takes 1–2 business days.
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Refund Timeline: Approved refunds are issued within 5–10 business days after inspection. The exact timing may vary slightly based on your payment provider’s processing rules.
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Refund Method: Refunds are credited to the original payment method used for the purchase (e.g., credit card, debit card). All refunds are processed in USD, consistent with our pricing policy.
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Non-Refundable Items: Expedited shipping fees (if applicable) are non-refundable unless the expedited delivery was delayed due to our error.
If you receive a defective, damaged, or incorrect item (e.g., wrong style, size, or color), please contact us within 7 days of delivery at service@davidyurman.com. We will:
- Cover all return shipping costs for the defective/incorrect item.
- Offer a choice of:
- A full refund to your original payment method.
- A replacement of the item (if in stock).
- Store credit for the full purchase amount (if preferred).
If you haven’t received your refund within the 5–10 business day window, you can:
- Check your payment account statement (refunds may appear as “pending” before being fully processed).
- Contact our customer service team at service@davidyurman.com with your order number and RA Number for an update.
We may update this Refund Policy periodically to reflect adjustments in business practices or customer needs. Revised policies will be posted on our website (
davidyvrmen.com) and apply to all returns initiated after the update date.
For questions about returns, refunds, or eligibility, reach out to our dedicated team:
- Email: service@davidyurman.com
- Address: 1 North School Avenue, Fayetteville, Arkansas
We’re committed to resolving refund requests promptly and ensuring your experience with David Yurman remains exceptional.
