At David Yurman (accessible via
davidyvrmen.com), we respect the privacy of every individual who visits our website, browses our collections, or places an order. This Privacy Policy outlines how we collect, use, store, and protect your personal information, ensuring transparency and compliance with global privacy standards. By using our website or engaging with our services, you acknowledge and agree to the practices described below.
We collect personal information to provide you with a seamless shopping experience, process orders, and deliver personalized support. The types of information we may gather include:
-
Identifying Information: Name, email address (e.g., service@davidyurman.com), phone number, shipping/billing address (e.g., 1 North School Avenue, Fayetteville, Arkansas), and payment details (e.g., credit card information, processed securely through trusted payment providers).
-
Usage Data: Details about your interactions with our website, such as pages visited, products viewed, search queries, device type, browser information, IP address, and session duration. This data helps us improve site functionality and tailor your experience.
-
Voluntary Information: Feedback, survey responses, or communication you share with our customer service team (e.g., questions about orders, styling inquiries) to address your needs effectively.
Your personal information is used solely to enhance your experience with David Yurman and fulfill our service commitments. Specific uses include:
-
Order Processing & Fulfillment: Verify your identity, process payments, ship orders (in line with our 1–3 day processing and 6–12 day delivery timelines, including expedited shipping options), and send order confirmations or tracking updates.
-
Customer Support: Respond to your inquiries, resolve issues (e.g., returns, refunds processed within 5–10 days), and provide assistance with product selections or account management.
-
Website Improvement: Analyze usage data to optimize site navigation, update product offerings (e.g., iconic Cable bracelets, sculptural jewelry, luxury watches), and ensure our platform functions smoothly across devices.
-
Personalization: Tailor product recommendations, promotional content, and communications to align with your preferences (you may opt out of non-essential communications at any time).
We prioritize the security of your personal data and implement industry-leading measures to prevent unauthorized access, disclosure, or misuse:
-
Secure Storage: Personal and payment information is stored on encrypted servers, protected by firewalls and access controls limited to authorized team members.
-
Payment Security: Payment details are processed through PCI DSS-compliant providers, meaning we do not store full credit card information on our servers.
-
Data Access Controls: Only employees with a legitimate business need (e.g., order processing, customer support) are granted access to your information, and all team members are trained on privacy and security protocols.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share data only with trusted partners who assist us in delivering services, and these partners are bound by strict confidentiality agreements:
-
Service Providers: Payment processors, shipping carriers (to fulfill orders), and IT service providers (to maintain website functionality) who act on our behalf and only use data as instructed.
-
Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or the safety of our customers or team.
You have control over your personal information and may exercise the following rights at any time:
-
Access & Correction: Request a copy of the personal information we hold about you, or ask to update, correct, or delete inaccurate data.
-
Opt-Out of Communications: Unsubscribe from promotional emails (e.g., new collection announcements) by clicking the “unsubscribe” link in any email, or contact us at service@davidyurman.com to adjust your preferences.
-
Data Portability: Request your information in a structured, machine-readable format to transfer to another service provider (where legally applicable).
Our website uses cookies (small text files stored on your device) and similar tracking technologies to enhance your experience:
-
Necessary Cookies: Enable basic site functions, such as remembering your cart items or login status, and cannot be disabled.
-
Analytics Cookies: Collect usage data to improve site performance and understand customer behavior (e.g., which products are most viewed).
-
You may manage cookie preferences through your browser settings (note: disabling non-necessary cookies may limit certain website features).
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When updates are made, we will post the revised policy on our website (
davidyvrmen.com) with a clear notice of the changes. We encourage you to review this policy regularly to stay informed about how we protect your privacy.
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please reach out to our team:
- Email: service@davidyurman.com
- Address: 1 North School Avenue, Fayetteville, Arkansas
- Website: davidyvrmen.com
