At David Yurman, we believe exceptional luxury extends beyond our jewelry and watches—it includes the care, attention, and support we provide to every customer. This Customer Service Policy outlines our commitment to delivering a refined, personalized experience, ensuring your needs are met with the same craftsmanship and precision that defines our brand.
Our goal is to make every interaction with David Yurman—whether you’re shopping, asking questions, or seeking assistance—smooth, transparent, and tailored to you. We strive to:
- Treat all customers with respect, professionalism, and attentiveness.
- Resolve inquiries and concerns efficiently, without compromising on quality.
- Honor the trust you place in our brand by prioritizing your satisfaction at every step.
Our customer service team is available to assist with the full range of your needs, including:
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Order Support: Tracking order status (from processing to delivery), updating shipping details (if possible before dispatch), canceling orders (within 1–3 business days of submission), and addressing delays or issues with shipments.
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Product Guidance: Sharing details about materials (e.g., precious metals, gemstones), sizing, care instructions for jewelry/watches, and availability of iconic collections (e.g., Cable bracelets, sculptural designs).
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Returns & Refunds Assistance: Guiding you through the return process (issuing Return Authorization numbers), confirming refund status (per our 5–10 business day processing timeline), and resolving issues with defective or incorrect items.
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Account Management: Helping reset passwords, update contact/shipping information, and troubleshoot account access problems.
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Styling & Gifting Support: Offering personalized advice for pairing pieces (e.g., matching necklaces with bracelets) or selecting gifts, plus sharing details about gift packaging options for special occasions.
We offer multiple ways to connect with our team, each with clear, reliable response timelines to keep you informed:
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Email Support: Reach us at service@davidyurman.com for detailed inquiries. We aim to reply within 1–2 business days (excluding weekends and holidays) with comprehensive, actionable answers.
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In-Person Support: Visit our location at 1 North School Avenue, Fayetteville, Arkansas for hands-on assistance (e.g., viewing products, testing sizes). For personalized consultations (e.g., custom jewelry discussions), we recommend emailing in advance to reserve time.
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Website Resources: Our site (davidyvrmen.com) includes self-service tools—such as order tracking, FAQs, and policy pages—to help you find answers quickly. If you can’t locate what you need, our team is ready to supplement these resources.
We are committed to ensuring our service is accessible and inclusive for all customers:
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Accessibility Assistance: If you require support in alternative formats (e.g., large-print materials, verbal guidance for visual impairments) or have specific accessibility needs, contact our team—we will adapt our service to meet your requirements.
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International Customer Support: While our standard delivery covers global locations (6–12 business days), our team can help clarify customs requirements, shipping timelines for specific regions, and international return processes (where applicable).
We value your input as a way to enhance our service. If you have feedback about your customer service experience—whether positive or constructive—please share it via service@davidyurman.com. We review all feedback regularly to refine our processes and ensure we continue to meet the high standards of the David Yurman brand.
We may update this Customer Service Policy periodically to reflect improvements in our service or changes to customer needs. Revised policies will be posted on our website (
davidyvrmen.com) and apply to all interactions after the update date.
For immediate assistance, contact our team at service@davidyurman.com or visit our Fayetteville location. We look forward to serving you with the same care that goes into every David Yurman piece.
